Every business owner understands that customer reviews can have a positive impact on success. However, do you know the extent of that impact? Here’s a quick rundown:
- 95% of customers seek out reviews of a business before buying a product or service.
- Just 9 current reviews can boost a business’s revenue by 52%
- 93% of consumers read reviews about a local business to get an idea of its quality.
As the numbers plainly illustrate, customers overwhelmingly prefer to buy from a reviewed business. Here, we’re going to look into the motivating factors behind this phenomenon.
1. They know your business is legit.
The internet is overflowing with sketchy, scamming, and downright fraudulent businesses trying to hook unwitting customers. As a result, people are highly skeptical when searching for companies on the internet. Customer reviews are an effective way to help potential customers ease their guard. Seeing that real people have had a great experience with your business can work wonders for developing trust and legitimacy online.
2. Curiosity gets the best of us.
People are naturally curious. Even customers who are already decided to spend money with your business might check out previous reviews just to see what others are saying. In this scenario, a bunch of positive reviews can work to solidify their conviction to buy your products or use your services. However, a general lack of reviews or a slew of negative customer testimonials can cause those near-customers to backtrack.
3. Customers want to see businesses that care.
Long gone are the days when consumers only cared about the quality of products. On top of premium-quality goods and services, people want an excellent customer service experience too. Review can instantly tell potential customers how a business interacts with its current clientele. The content of the reviews can illustrate what it’s like to work with your business, and your company’s responses to those reviews demonstrate your willingness to engage with clients too. A gesture that might seem minor to you goes a long way when people are on the fence.
4. It shows your business is alive and well.
What’s posted on the internet sticks around forever, but businesses come and go. Everyone’s had the experience of finding a company online only to find out it no longer exists in real life. Often, potential customers search for customer reviews as a lifeline to make sure a business is still kicking. It’s important to note that simply having testimonials isn’t sufficient. You need to have recent customer reviews to prove that your business is running strong.
5. Customers trust customer reviews.
It’s somewhat of a truism to say potential customers trust reviews from your past clients. After all, this is one of the more foundational reasons for encouraging and curating testimonials. Still, the impact might not hit home until you crunch the numbers. One revealing survey found that 84% of customers trust reviews just as much as a personal recommendation. This is the virtual equivalent of super convincing word-of-mouth advertising. The best part is these positive online reviews are up 24/7, generating more trust and garnering more attention round the clock.
6. They show the quality of your products or services.
The most compelling motivation customers have for scouring reviews of your business is to gauge the quality of what you offer. Testimonials make it easy for potential clients to determine the standard of your products or services without having to spend a penny. Plus, no matter how many times you claim your business is the best (which it probably is!), people are going to remain skeptical until they read customer reviews that echo those claims.
If you’ve been struggling to make the most of customer reviews, you’re in the right place! hapigood is redefining the way businesses manage, curate, and optimize client testimonials by making it possible to handle feedback from one convenient location.
